Terms of service

01About these terms

Sylorya is a coaching platform. A coaching business (an "organization") signs up, invites its team, and invites its clients. In these terms, "coach" means the organization and its team members, and "client" means a person invited by a coach to use the client app.

02Your account

• You must be at least 16 years old, and old enough to form a contract where you live.
• Give accurate information and keep it up to date.
• Keep your password secure and do not share your login. You are responsible for activity under your account.
• The organization owner controls the organization's account, team members, roles and subscription.
• Tell us straight away at support@sylorya.com if you suspect unauthorized access.

03The Service

Sylorya lets coaches manage clients, build workouts and programs, set nutrition targets, review check-ins and progress photos, and message clients. Clients can follow their sessions, log workouts and meals, submit check-ins and photos, and chat with their coach.

We keep improving the Service and may add, change or remove features. If we remove a core feature you rely on as a paying customer, we will give you reasonable notice.

04Coach responsibilities

If you use Sylorya as a coach, you agree that:

• You are not providing medical advice through Sylorya. You are responsible for the training, nutrition and other guidance you give, for working within your qualifications, and for referring clients to a doctor or other healthcare professional when appropriate.
• You obtain your clients' consent. Before collecting a client's health and fitness data — such as weight, body fat, measurements, check-ins, meal logs and progress photos — you will tell them how it is used and obtain their explicit consent or another valid legal basis.
• You are the controller of your clients' data, and you will comply with the privacy laws that apply to you. We process that data on your behalf as described in our privacy policy.
• You will not invite clients under 16.
• You are responsible for your team members' use of the Service and for the roles you give them.
• Your coaching services, prices and agreements with your clients are your own.

05Clients using the app

If you use Sylorya as a client, your coach — not Sylorya — provides your coaching. Questions about your program, nutrition or the coaching relationship should go to your coach. Consult a doctor before starting a new exercise or nutrition program, especially if you have a medical condition, are pregnant or have an injury.

06Acceptable use

You must not:

• Break the law, or help anyone else do so, using the Service.
• Upload content that is unlawful, harassing, hateful, sexually explicit or infringing.
• Upload or share another person's data or photos without the right to do so.
• Try to access data that is not yours, probe or break our security, or bypass plan limits or access controls.
• Overload, disrupt, scrape or reverse engineer the Service, except where the law allows it.
• Resell the Service or use it to build a competing product.
• Send spam or unsolicited messages through the Service.

07Subscriptions and billing

• Paddle is our merchant of record. Paid plans are sold by Paddle.com Market Ltd, which handles checkout, payment, invoices and sales tax or VAT. When you buy a plan you also accept Paddle's buyer terms, and the charge may appear on your statement under Paddle's name.
• Paid plans are billed monthly in advance and renew automatically until cancelled. Prices are shown on our pricing section and at checkout, in US dollars, plus any applicable taxes.
• Each plan has a maximum number of active clients. If you reach your limit, you will need to upgrade before adding more clients.
• Upgrades take effect immediately. Paddle may charge or credit a prorated amount for the rest of the current period.
• We may change prices. We will tell you at least 30 days before a price change affects your subscription, and you can cancel before it applies.
• If a payment fails, Paddle may retry it. If it still fails, we may move your organization to the free plan or suspend paid features.

08Free plan

The Starter plan is free and includes up to 3 active clients. We may change the free plan's limits or features with reasonable notice. Free accounts that stay inactive for a long period may be closed after we warn the owner by email.

09Cancellation and refunds

You can cancel a paid plan at any time from your billing settings. Cancellation takes effect at the end of the current billing period; you keep paid features until then, and your organization then moves to the free plan. Your data is not deleted when you cancel.

Refunds are covered by our refund policy, which forms part of these terms.

10Your content and data

You keep ownership of everything you and your clients put into Sylorya: programs, workouts, notes, photos, messages and other content ("Your Content").

You give us a limited licence to host, store, copy, process and display Your Content only as needed to provide, secure and support the Service. We handle personal data as described in our privacy policy.

You can export your data from the app at any time. You are responsible for having the rights to the content you upload.

11Our intellectual property

The Service, its software, design, exercise library and the Sylorya name and logo belong to us or our licensors. We give you a personal, non-exclusive, non-transferable right to use the Service while your account is active and you follow these terms. If you send us feedback, we may use it without obligation to you.

12Third-party services

The Service relies on third-party providers, such as Paddle for payments, app stores for the mobile apps and public food databases for food search. Their services are governed by their own terms, and we are not responsible for them. Nutrition information from food databases may be incomplete or inaccurate.

13Suspension and termination

You can stop using the Service and delete your account at any time. We may suspend or close an account if it breaks these terms, puts other users or the Service at risk, fails to pay, or if the law requires it. Where reasonable, we will warn you first and give you a chance to fix the problem and export your data.

When an account is closed, we delete its data as described in our privacy policy. Sections that by their nature should survive termination — such as ownership, disclaimers, limitation of liability and governing law — continue to apply.

14Disclaimers

Sylorya is not medical advice. The Service is a tool for organizing coaching. It does not diagnose, treat or prevent any condition, and nothing in it is a substitute for advice from a qualified healthcare professional.

We work hard to keep Sylorya reliable, but the Service is provided "as is" and "as available". To the extent the law allows, we disclaim warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not promise the Service will be uninterrupted or error-free.

15Limitation of liability

To the extent the law allows:

• We are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, clients, goodwill or data.
• We are not liable for injuries or health outcomes resulting from training, nutrition or other guidance given by coaches through the Service.
• Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim, or USD 100.

Nothing in these terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.

16Indemnity

If you use the Service as a coach, you will compensate us for reasonable losses and costs arising from claims by your clients or others relating to your coaching, Your Content, or your breach of these terms or the law.

17Governing law and disputes

These terms are governed by the laws of the Kingdom of Morocco. Before starting any formal dispute, please contact us so we can try to resolve it informally. If you are a consumer, you keep any mandatory protections given by the law of the country where you live.

18Changes to these terms

We may update these terms. We will change the "last updated" date and, for material changes, notify account owners by email or in the app at least 14 days before they take effect. If you keep using the Service after that, the new terms apply; if you do not agree, you can cancel and stop using the Service.

19Contact

Questions about these terms? Email support@sylorya.com or write to Sylorya, [Registered address — to be completed], Morocco.